Can I cancel or modify my order after placing it?

Can I cancel or modify my order after placing it?

You can cancel or modify your order, but changes must be made through WASO Customer Support before the cut-off time.
If you wish to make changes, please contact WASO Customer Support as soon as possible.

Central London / Greater London: Until 10:00 PM the day before delivery
Outside London: Until 8:00 AM the day before delivery (for some remote areas, 8:00 AM two days before delivery)
⚠ If you want to change your delivery date, you can do so via your account without contacting customer support.
Please go to [My Page] → [Order History] → [Order Details] → [Edit Desired Delivery Date].

Central London / Greater London: Until 10:00 PM the day before delivery
Outside London, UK-wide: Until 10:00 PM two days before delivery
Highlands & Islands: three days before delivery

    • Related Articles

    • Can I add items to my order after it has been placed?

      You can add items to your order until the cut-off time without a minimum order requirement. Please add the items to your cart and complete a new order. Central London / Greater London:Until 8:30 AM on the delivery day Outside London, UK-wide: Until ...

    • I encountered a payment error. What should I do?

      Please check your order history. If your order appears in your order history: Your order has been placed successfully. If your order is not in your order history but you have received a payment notification from your bank or credit card provider: ...

    • I forgot to apply a promotion code. Can it be added later?

      Once your order has been placed, a promotion code cannot be applied. However, we can refund the discount amount. Please provide the promotion code you intended to use. You can choose to receive the refund as WASO Points or a refund to your original ...