My order arrived damaged. What should I do?

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• Will my order still be delivered if I’m not at home?

  Yes, WASO offers a "Door step delivery" option. Central London / Greater London: Our driver will leave your package in the specified location and send a notification with a photo once the delivery is complete. Outside London, UK-wide: DHL and DPD can ...

• One or more of my ordered items were missing. What should I do?

  We’re very sorry for the inconvenience. Please check your order and kindly contact WASO Customer Support with the details.

• Can I change my delivery date?

  Yes, you can change your delivery date via your account. Please go to [My Page] → [Order History] → [Order Details] → [Edit Desired Delivery Date]. Central London / Greater London: Until 10:00 PM the day before delivery Outside London, UK-wide: Until ...