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Can I cancel or modify my order after placing it?
You can cancel or modify your order, but changes must be made through WASO Customer Support before the cut-off time. If you wish to make changes, please contact WASO Customer Support as soon as possible. Central London / Greater London: Until 10:00 ...
Can I add items to my order after it has been placed?
You can add items to your order until the cut-off time without a minimum order requirement. Please add the items to your cart and complete a new order. Central London / Greater London:Until 8:30 AM on the delivery day Outside London, UK-wide: Until ...
I encountered a payment error. What should I do?
Please check your order history. If your order appears in your order history: Your order has been placed successfully. If your order is not in your order history but you have received a payment notification from your bank or credit card provider: ...
I forgot to apply a promotion code. Can it be added later?
Once your order has been placed, a promotion code cannot be applied. However, we can refund the discount amount. Please provide the promotion code you intended to use. You can choose to receive the refund as WASO Points or a refund to your original ...
Will my order still be delivered if I’m not at home?
Yes, WASO offers a "Door step delivery" option. Central London / Greater London: Our driver will leave your package in the specified location and send a notification with a photo once the delivery is complete. Outside London, UK-wide: DHL and DPD can ...